Deliveries & returns
Order
We have redoubled our efforts to ensure that your packages are prepared and sent under the strictest hygienic conditions, in accordance with all the recommendations of the health authorities.
Please note that once your order is confirmed, it can't be modified.
Shipping & costs
Delivery times are the responsibility of carriers. Days of Confidence cannot be held liable for non-compliance with these deadlines.
France
| delay | Standard | Subscription | |
| Postal service letterbox | 48 - 72h | 5.90€ | free |
| Chronopost* signature required | 24 - 48h | 9.90€ | X |
| Mondial Relay choose your delivery point | 3 - 5 working days | 5.90€ | X |
*Chronopost: express delivery valid for all orders placed from Monday to Thursday before 12am. No delivery on Saturday. If you pass an order on Friday before 12am, you will receive your package the following Monday.
Free delivery in mainland France for all orders over 40€
Europe
| delay | Standard | Subscription | ||
| Area 1 | 5 - 7 working days | 9.90€ | 4.90€ | Belgium, Germany, Italy, Luxembourg, Netherlands, Spain, Vatican City |
| Area 2 | 3 - 5 working days | 13.90€ | 4.90€ | Czechia, Denmark, Ireland, Poland, Portugal |
| Area 3 | 3 - 5 working days | 13.90€ | 4.90€ | Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden |
| Area 4 | 5 - 7 working days | 19.90€ | 4.90€ | Norway, Switzerland, Liechtenstein |
*Outside the European Union, customs and duties may apply and are your responsibility, upon delivery. The total of your order does not include these customs & duties.
Free delivery in the EU from all orders over 60€
Returns
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must enclose with your shipment: the product, the number of the order concerned by the return and your contact details.
Here is our return address:
Flora Ventures/Days of Confidence
E-Logik
ZI Actisud
18 rue Jean-Perrin
31100 Toulouse
FRANCE
Your return package must be tracked. Without this tracking number, we will not accept any complaints.
If the returned product does not comply with the return conditions, the refund cannot be made.
