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Deliveries & returns

Order

We are increasing our vigilance to ensure that your packages are prepared and sent under the strictest hygienic conditions, in accordance with all the recommendations of the health authorities.
Once your order has been validated, it can no longer be modified because it is sent to the logistics team to be prepared.



Delivery times and costs
Delivery times are the sole responsibility of the carriers and under no circumstances can Days of Confidence be held liable in the event of non-compliance with these deadlines.

France

Delivery time Standard Free Shipping
DDP 48 - 72h 5.90€ On all orders of €60 or more
Chronopost* delivery against signature 24 - 48h 9.90€ On all orders of €60 or more
Mondial Relay choose your delivery point 3 - 5 working days
5.90€ On all orders of €60 or more

*Chronopost: express deadline valid for all orders placed from Monday to Thursday before 12 p.m. No delivery on Saturday. If you order on Friday before 12 p.m., you will receive your package the following week. 

Europe

Delivery time Standard Free shipping
Area 1 5 - 7 working days
9.90€ On all orders of €60 or more Belgium, Germany, Italy, Luxembourg, Netherlands, Spain, Vatican
Area 2 3 - 5 working days
13.90€ On all orders of €80 or more Czech Republic, Denmark, Ireland, Poland, Portugal
Area 3 3 - 5 working days
13.90€ On all orders of €80 or more Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden
Area 4 5 - 7 working days
19.90€ On all orders of €80 or more Norway, Switzerland, Liechtenstein

*Outside the European Union, taxes and customs duties may apply, and are your responsibility, upon delivery. Your order total does not include these taxes and customs duties.
 

Asia

 Delivery time  Standard Free shipping
DHL Express International (Hong Kong, Singapore, Malaysia) 3 - 5 business days 25.90€ On all orders of €200 or more

 

North America

Canada

Delivery time  Standard Free shipping
DHL Express International 
3 - 5 business days 24.90€ On all orders of €200 or more

 

États-Unis / Mexique

Delivery time  Standard Free shipping
DHL Express International 
3 - 5 business days 19.90€ On all orders of €150 or more

 

United Kingdom

Delivery time  Standard Free shipping
Standard International 2 - 8 business days £9.90 GBP On all orders of £60 GBP or more

Taxes and customs duties may apply according to local regulations.

Returns
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must include with your shipment: the product, the order number concerned by the return and your contact details.

The return address is:
Flora Ventures/Days of Confidence
E Logik
ZI Actisud
18 rue Jean Perrin
31100 Toulouse
FRANCE

We advise you to choose a mode of transport with a tracking number. Without tracking number, we will not accept any claims.
If the returned product does not meet the return conditions, the refund cannot be made.

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