Terms and Conditions of Sale and Use

Last updated: 6 October 2026

Article 1 – Preamble and identification

These terms and conditions of sale and use (the "Terms") govern all services and products offered under the Days of Confidence brand on daysofconfidence.co.uk and daysofconfidence.com and in the ReConnect by Days of Confidence app: access to the platform and the ReConnect App, connection with doctors for teleconsultations, non-medical support services, and the sale of food supplements and care products.

These services are published and sold by Flora Ventures S.L., a company incorporated under Spanish law, with its registered office at Calle de la Hiedra, 74, 28109 Alcobendas (Madrid), Spain, registered with the Madrid Commercial Registry, VAT number ES-B88362926 ("Days of Confidence" or "we").

Contact: hello@daysofconfidence.com · Postal address: registered office above.

Days of Confidence is not a healthcare provider and performs no medical acts. Medical acts are performed exclusively by independent doctors registered with the General Medical Council (GMC) and holding a licence to practise, under the conditions set out in Article 4. [TO CONFIRM: lawyer — GMC registration of the Doctors who see UK Clients, and whether the service must be registered with the Care Quality Commission (CQC) or the equivalent regulator in Scotland, Wales or Northern Ireland]

Days of Confidence does not provide an emergency service. In a medical emergency, call 999 or go to A&E. For urgent advice that is not an emergency, call NHS 111.

Article 2 – Definitions

• ReConnect App: the "ReConnect by Days of Confidence" application and online personal space.
• Client: any adult individual acting for purposes outside her trade, business or profession who orders a Product or a Service.
• Account: the Client's secure personal space on the Site and/or the ReConnect App.
• Consultation: a medical teleconsultation carried out remotely by video by a Doctor. The first Consultation is the "Initial Consultation"; subsequent ones are "Follow-up Consultations".
• Care Coordinator: a non-medical member of the Days of Confidence team who is the Client's point of contact between appointments for practical questions and the organisation of her care.
• Health Coach: a support professional (nutrition, lifestyle, wellbeing) who is not a doctor.
• Plan: one of the support offers described in Article 5 (ReConnect Élan or ReConnect Équilibre).
• Platform Fee: Days of Confidence's remuneration for the organisation, technology and non-medical services associated with a Consultation, separate from the Doctor's fee.
• Doctor: an independent doctor registered with the GMC with a licence to practise, working on a self-employed basis and trained in perimenopause and menopause care.
• Products: the food supplements and care products sold on the Site.
• Services: access to the ReConnect App, the Plans, Consultation booking and non-medical support services.
• Site: daysofconfidence.co.uk and daysofconfidence.com.

Article 3 – Purpose, acceptance and scope

3.1 Purpose. These Terms set out the rights and obligations of the parties for any order of Products, subscription to a Plan, booking of a Consultation and use of the Site and the ReConnect App.

3.2 Acceptance. Any order or Account creation requires prior, express acceptance of these Terms by ticking a box. The applicable version is the one in force on the date of the order. It is available on the Site at all times and can be downloaded.

3.3 Capacity. The Services and Products are reserved for adults (aged 18 or over) with full legal capacity, acting on their own behalf and for purposes outside their trade, business or profession. Offers for employers (ReConnect Entreprise) are governed by a separate contract.

3.4 Territory and languages. Consultations are carried out by Doctors registered with the GMC, for Clients located in the United Kingdom [TO CONFIRM: whether Clients outside the UK can book Consultations through daysofconfidence.com]. They take place in English, or in French or Spanish depending on the Doctors available. Products are delivered to the countries listed on the Site's Delivery page.

3.5 Contractual documents. The contract consists of these Terms, the description of the offer on the date of the order and the order summary. The Privacy Policy and Cookie Policy, available on the Site, also apply.

Article 4 – Role of Days of Confidence and independence of the Doctors

4.1 Two separate relationships. The Client enters into:

1. with Days of Confidence, a contract for the Services (ReConnect App, Plans, appointment organisation, Care Coordinator, coaching) and for the Products;
2. with the Doctor of her choice, a contract for the Consultation. Days of Confidence is not a party to that contract.

4.2 Medical independence. Each Doctor practises with full professional independence, in line with the GMC's professional standards (Good Medical Practice). She alone decides on the diagnosis, treatment, prescription and whether a remote Consultation is appropriate. Days of Confidence never intervenes in medical decisions, does not pay Doctors according to their prescriptions and does not encourage them to prescribe any product, including the Products sold on the Site.

4.3 Free choice. The Client chooses her Doctor from those available and may change Doctor at any time by asking her Care Coordinator.

4.4 Fees and Platform Fee. The price of a Consultation shown on the Site comprises, separately, the Doctor's fee and the Days of Confidence Platform Fee. The breakdown appears on the invoice for each Consultation. Days of Confidence collects the fee in the name and on behalf of the Doctor, under a collection mandate, and pays it to her in full. The Doctor issues her own invoice for the medical act.

4.5 Private care. Consultations are private and are not provided or funded by the NHS. A private medical insurer may cover them, depending on the Client's policy, without any guarantee from Days of Confidence. Prescriptions issued by the Doctors are private prescriptions: the pharmacy charges its own price for the medicine, not the NHS prescription charge.

4.6 Medical confidentiality. Medical information is confidential. Non-medical members of the Days of Confidence team only access the information strictly necessary to organise the Client's care, with her consent, as set out in the Privacy Policy.

Article 5 – Offers

The price of a Plan pays for the Days of Confidence Services. It does not include Consultations, which are charged at each appointment at the preferential rate reserved for members.

[TO CONFIRM: prices in pounds sterling for daysofconfidence.co.uk (the one-off consultation is planned at £131); the table below shows the euro prices]

	One-off consultation	ReConnect Élan	ReConnect Équilibre
Duration	No commitment	3 months	12 months
Plan price (incl. VAT)	—	€90, single payment	€300, in one payment or 3 instalments
Initial Consultation	€150	€110	€110
Follow-up Consultation	€90	€80	€80
ReConnect App access	Limited free Account (Art. 5.1)	Full, 3 months	Full, 12 months
Care Coordinator	No	Yes	Yes
Free health coaching sessions	0	1	2
Medical appointment lead time	Subject to availability	Subject to availability	Slot offered within 48 working hours (Art. 6.2)
Welcome gift	—	Intimate moisturising balm	3-month course of food supplements

5.1 Free Account. Without a Plan, a Client who books a one-off Consultation has a limited free Account: Doctor directory, open-access content, booking of Consultations at the one-off rate, and access to her own prescriptions and reports. Paid features (messaging, symptom tracking, treatment plan, Care Coordinator, coaching) are reserved for Plans.

5.2 Services included in the Plans. Throughout her Plan, the Client benefits from:

• full access to the ReConnect App: symptom tracking, secure messaging, a central place for reports, prescriptions and medical documents, an up-to-date treatment plan, appointment booking and doctor-reviewed content;
• the Care Coordinator;
• the free health coaching sessions shown above;
• the member rate on all Consultations.

5.3 Consultation rates. The follow-up rate applies to any Consultation after a first Consultation with a Days of Confidence Doctor, including when the Client changes Doctor. The member rate only applies to Consultations held while a Plan is active. There is no limit on the number of Consultations: the Doctor determines it according to the Client's medical needs.

5.4 Welcome gifts. Gifts are offered while stocks last and shipped free of charge to the address provided by the Client [TO CONFIRM: delivery area]. They cannot be exchanged for cash. They are separate from any medical act and constitute neither advice nor a prescription.

5.5 Coaching sessions. Free sessions last 30 minutes, are booked in the ReConnect App and must be used during the Plan. Unused sessions are lost without compensation. Additional sessions may be offered at the price shown in the App.

Article 6 – Teleconsultations

6.1 Booking and payment. The Client books her Consultation on the Site or in the ReConnect App and pays at the time of booking. Before the Initial Consultation, she completes a medical questionnaire. A prior blood test is not required; the Doctor may request one if she considers it useful.

6.2 Lead times. Days of Confidence offers an Initial Consultation within 7 days of the request, subject to Doctors' availability. For ReConnect Équilibre members, a slot is offered within 48 working hours of the request (Monday to Friday, excluding bank holidays). If no slot is offered within that time, the Platform Fee for that Consultation is waived; only the Doctor's fee remains payable.

6.3 How it works. The Consultation takes place by video, through a secure tool suitable for health data. The Client connects from a private place, using a device with a camera, microphone and adequate internet connection. She undertakes to provide accurate and complete information about her health and treatments.

6.4 After the Consultation. The Doctor may issue a private prescription and a report. These documents are placed in the ReConnect App or sent securely. [TO CONFIRM: how prescriptions are issued and dispensed for UK Clients (electronic private prescription, UK pharmacies)] Any prescription, including hormone replacement therapy (HRT), is solely a matter of medical judgement; no prescription is guaranteed.

6.5 Limits of teleconsultation. If the Doctor considers, before or during the Consultation, that the situation requires a physical examination or in-person care, she refers the Client to an appropriate professional, such as her GP. If the Consultation could not take place for this reason, it is refunded in full. Teleconsultation does not replace routine care and screening (cervical screening, mammograms).

6.6 Rescheduling and cancellation by the Client. The Client may reschedule or cancel her Consultation free of charge from the ReConnect App up to 12 hours before the scheduled time. If she cancels less than 12 hours before the scheduled time or does not attend, the Doctor's fee remains payable and is not refunded; the Platform Fee is refunded. This rule does not apply where the Client is prevented by events beyond her reasonable control, with supporting evidence.

6.7 Cancellation by the Doctor or technical incident. If the Doctor has to cancel, or if the Consultation cannot take place because of a technical incident not attributable to the Client, a new slot is offered free of charge or the Consultation is refunded in full, at the Client's choice.

6.8 Emergencies. Consultations, messaging and the Care Coordinator are not suitable for emergencies. In case of a serious or unusual symptom (heavy bleeding, chest pain, thoughts of self-harm…), the Client calls 999 or goes to A&E; for urgent advice that is not an emergency, she calls NHS 111.

Article 7 – ReConnect App and non-medical support

7.1 Licence. Days of Confidence grants the Client, for the duration of her access, a personal, non-exclusive, non-transferable right to use the ReConnect App for private purposes. Downloads from an app store are also subject to that store's terms.

7.2 Account. Login credentials are personal and confidential. The Client informs Days of Confidence without delay of any unauthorised use of her Account. Any action carried out with her credentials is deemed to be carried out by her, unless proven otherwise.

7.3 Nature of the App. The ReConnect App is an information, organisation and communication tool. It makes no diagnosis and gives no therapeutic recommendation. Symptom-tracking data is made available to the Doctor, who alone interprets it. Editorial content, reviewed by doctors, is general information and does not replace personalised medical advice.

7.4 Messaging. Secure messaging allows the Client to communicate with the Care Coordinator and, for medical questions related to follow-up, with the care team. Response within [TO COMPLETE: time frame, e.g. 48 working hours], [TO COMPLETE: days and hours]. A question requiring a medical assessment will lead to a Consultation being offered.

7.5 Care Coordinator and Health Coach. They carry out no medical activity, make no diagnosis, do not prescribe and do not change any treatment. The Health Coach's advice (nutrition, physical activity, sleep, stress management) complements the treatment plan set by the Doctor. The Client may agree for the Coach to know the main points of that plan to personalise her support.

7.6 Availability. Days of Confidence uses reasonable efforts to keep the Site and the ReConnect App available 24/7, subject to maintenance, updates and events beyond its reasonable control. Features may change, without substantially reducing the Services included in an ongoing Plan.

7.7 Documents after a Plan ends. When her Plan expires, the Client keeps free access to her Account and may download her prescriptions, reports and medical documents at any time. Retention of health data follows the Privacy Policy.

7.8 Fair use. The Client shall not use the Services unlawfully or in breach of these Terms, behave abusively towards the team or the Doctors, or attempt to compromise the App's security. In case of serious breach, Days of Confidence may suspend the Account after a written notice left unremedied for 8 days, or immediately in case of fraud or violent behaviour. The Client's access to her medical documents remains guaranteed.

Article 8 – Food supplements and care products

8.1 Nature of the Products. Food supplements are not medicines. They do not replace a varied and balanced diet, a healthy lifestyle or medical treatment. Do not exceed the recommended daily dose and follow the precautions on the label. If pregnant, breastfeeding, on medication or in doubt, ask a healthcare professional. Photographs on the Site are for illustration only.

8.2 Orders. The Client selects her Products, checks her basket, may correct any error, then confirms her order by clicking the "Order with obligation to pay" button (or equivalent wording). A confirmation email summarises the order. Offers are valid while stocks last; if a Product becomes unavailable after the order, the Client is informed and refunded within 14 days.

8.3 Delivery. Delivery areas, methods, costs and free-delivery thresholds are shown on the Site before the order is confirmed. Unless another time frame is agreed at the time of order, Products are delivered without undue delay and no later than 30 days after the order. Failing this, the Client may, after asking Days of Confidence to deliver within a reasonable additional period, end the contract and be refunded within 14 days.

8.4 Transfer of risk. The risk of loss of or damage to the Products passes to the Client when she (or a third party she designates, other than the carrier proposed by Days of Confidence) takes physical possession of them.

8.5 Delivery claims. If a parcel is damaged or a product is missing, the Client reports it to hello@daysofconfidence.com with photos, preferably within 7 days, without prejudice to her statutory rights (Article 12). Returns are sent to the address provided by customer service.

8.6 Customer reviews. Reviews published on the Site come from Clients who ordered the Product concerned. No compensation is given for them. They are moderated and published, positive or negative, within 48 working hours, unless they are abusive, unlawful, unrelated to the Product or contain unauthorised health claims; the Client is then told why. Reviews are shown in chronological order and kept while the Product is on sale.

8.7 30-day satisfaction guarantee. In addition to her statutory rights, Days of Confidence offers a satisfaction guarantee on the Products. If the Client is not satisfied with a Product, she may ask for a refund within 30 days of receiving it, even if the Product has been opened, by writing to hello@daysofconfidence.com with her order number and a photo of the opened Product (for a food supplement, at least 12 doses taken). The guarantee covers one unit per product and per Client; for a bundle, it covers the first unit. The refund covers the price paid for that unit, excluding delivery costs, and is made within 14 days using the original payment method. Days of Confidence may ask for the Product to be returned to the address provided by customer service. The guarantee does not apply to welcome gifts, Plans or Consultations. Guarantor: Flora Ventures S.L., at the registered office given in Article 1, for Products delivered to the countries listed on the Site's Delivery page. This guarantee is in addition to, and does not affect, the Client's statutory rights under the Consumer Rights Act 2015 (Article 12).

Article 9 – Prices, payment and invoicing

9.1 Prices. Prices are shown in pounds sterling on daysofconfidence.co.uk and in the currency shown at checkout on daysofconfidence.com, including VAT, excluding delivery costs for Products. Delivery costs are shown before the order is confirmed. Medical fees are exempt from VAT; Platform Fees, Plans and Products are subject to VAT at the applicable rate [TO CONFIRM: accountant — UK VAT treatment of the Platform Fee, Plans and Products]. Days of Confidence may change its prices at any time; the applicable price is the one shown at the time of the order or booking.

9.2 Payment methods. Payment is made by bank card or other methods offered at checkout, through a secure payment provider. Days of Confidence does not store complete bank details.

9.3 Payment in 3 instalments (ReConnect Équilibre). Payment in 3 instalments is offered by a third-party instalment provider ([TO CONFIRM: Klarna or another provider available in the UK], depending on the option shown at checkout). It is subject to that provider's terms and approval. Days of Confidence receives the full price at subscription; instalments are owed to the provider. Paying in instalments changes neither the duration nor the price of the Plan.

9.4 Promotional codes. Discount codes apply under the conditions stated when they are issued, cannot be combined unless stated otherwise and do not apply to medical fees.

9.5 Invoicing. Invoices are available in the Account or on request. Each Consultation gives rise to two separate documents: the Doctor's invoice and the Days of Confidence Platform Fee invoice.

Article 10 – Duration, end and change of Plan

10.1 Duration. Each Plan runs from its payment date for 3 months (Élan) or 12 months (Équilibre).

10.2 No automatic renewal. When the Plan ends, nothing is charged without the Client's express agreement. Days of Confidence informs her before the end date of the options to continue her care. Without a new subscription, the Account switches to free access (Article 5.1).

10.3 Upgrading from Élan to Équilibre. At any time during her 3 months on Élan, the Client may switch to ReConnect Équilibre. The price already paid for Élan is deducted from the price of Équilibre: the Client pays only the difference (€210 at euro prices). Équilibre ends 12 months after the payment date of the original Élan Plan. A coaching session already used during Élan is deducted from Équilibre's 2 free sessions. The Équilibre gift is sent at the time of the switch.

10.4 Early termination by the Client. Outside the right to cancel (Article 11), the Client may stop using the Services at any time, without refund of the Plan price, unless Days of Confidence has failed to meet its obligations.

10.5 Termination for breach. In case of serious breach by either party, the other may terminate the contract by email after a written notice left unremedied for 15 days. If the contract is terminated because of a breach by Days of Confidence, the Client is refunded pro rata for the remaining period.

Article 11 – Right to cancel

11.1 ReConnect Plans. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Client has 14 days from subscription to cancel, without giving reasons or paying any penalty. When subscribing, she may expressly request that the Services start before the end of this period. If she cancels after starting to use the Services, she pays only for the Services provided up to cancellation, namely the Plan price pro rata to the days elapsed since subscription, plus €30 per coaching session already held, up to the price paid; the rest is refunded. Example: cancelling Élan (€90) on day 10 after one coaching session: €10 + €30 retained, €50 refunded. The Client keeps the welcome gift.

11.2 Consultations. The cancellation rights of those Regulations do not apply to healthcare services provided by health professionals. As a commercial gesture, Days of Confidence nevertheless refunds in full any Consultation cancelled under Article 6.6, as long as it has not taken place.

11.3 Products. The Client has 14 days from receipt of the Products to cancel. She returns the Products within 14 days of telling us, at her own cost, to the address given by customer service. Under the same Regulations, the right to cancel does not apply to sealed Products unsealed after delivery that are not suitable for return for health-protection or hygiene reasons (opened food supplements, opened intimate balm). Opened Products remain covered by the satisfaction guarantee in Article 8.7.

11.4 How to cancel. The Client cancels by any clear statement sent to hello@daysofconfidence.com or by using the form in the appendix. Days of Confidence acknowledges receipt by email and refunds the Client no later than 14 days after receiving her decision, using the same payment method. For Products, the refund may be withheld until the Products are received or proof of return is provided.

Article 12 – Statutory rights, liability and events beyond our control

12.1 Products. Under the Consumer Rights Act 2015, Products must be as described, fit for purpose and of satisfactory quality. If a Product is faulty, the Client is entitled to reject it and get a full refund within 30 days of delivery; after that, to a repair or replacement and, if that fails, to a price reduction or a refund. She may make a claim up to 6 years after delivery (5 years in Scotland). This summary does not limit her statutory rights.

12.2 Services and ReConnect App. The Services are provided with reasonable care and skill, and digital content provided in the ReConnect App must be as described, fit for purpose and of satisfactory quality, in accordance with the Consumer Rights Act 2015.

12.3 Medical acts. Each Doctor is solely responsible for the medical acts she performs and holds her own indemnity cover. Days of Confidence checks each Doctor's GMC registration and indemnity when she joins.

12.4 Liability of Days of Confidence. Days of Confidence is responsible for the proper performance of the Services and the conformity of the Products. It is not liable in case of fault by the Client (inaccurate information, failure to follow advice or precautions for use, use of unsuitable equipment), the act of a third party or events beyond its reasonable control. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or for any liability that cannot be limited by law.

12.5 Events beyond our control. Neither party is liable for a failure caused by events beyond its reasonable control. Obligations are suspended while they last; beyond 30 days, either party may terminate the contract, and the Client is refunded pro rata for Services not provided.

Article 13 – Personal data and intellectual property

13.1 Health data. Health data is processed with the Client's explicit consent, in accordance with the UK GDPR and the Data Protection Act 2018. It is hosted in France by a certified health-data host (Hébergeur de Données de Santé, HDS), named in the Privacy Policy. Details of the processing, controllers, retention periods and rights are set out in the Privacy Policy.

13.2 Rights. The Client has the right of access, rectification, erasure, restriction, objection and portability, and may withdraw her consent at any time, by writing to privacy@daysofconfidence.com. She may lodge a complaint with the Information Commissioner's Office (ICO). Erasure does not apply to data that must be kept under medical-record rules.

13.3 Marketing communications. The Client only receives newsletters or marketing offers if she has agreed to them through a separate, unticked box. She may unsubscribe at any time via the link in each message or from her Account. Emails and notifications related to her care are not marketing communications.

13.4 Intellectual property. The Site, the ReConnect App, the Days of Confidence brand, the ReConnect Method, editorial content, visuals and software are the property of Flora Ventures S.L. or its partners. Any unauthorised reproduction or use is prohibited. The Client's personal medical documents belong to her and remain downloadable.

Article 14 – Complaints, dispute resolution, governing law and final provisions

14.1 Complaints. Any complaint is sent to hello@daysofconfidence.com. Days of Confidence replies within 15 days. A complaint about a medical act is forwarded to the Doctor concerned.

14.2 Alternative dispute resolution. If a dispute is not resolved within 8 weeks of a written complaint, the Client may refer it to [TO COMPLETE: name and website of the alternative dispute resolution (ADR) body, or the statement required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 if Days of Confidence does not use one]. Concerns about a Doctor's fitness to practise may be raised with the GMC.

14.3 Governing law and jurisdiction. These Terms are governed by Spanish law. This choice does not deprive the Client of the protection of the mandatory provisions of the law of the part of the United Kingdom where she lives. The Client may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where she lives. [TO CONFIRM: lawyer — governing law and jurisdiction for UK consumers]

14.4 Changes to these Terms. Days of Confidence may change these Terms. The new version applies to orders placed after it is published. For an ongoing Plan, any substantial change is notified by email at least 30 days before it takes effect; a Client who refuses it may end her Plan and be refunded pro rata for the remaining period.

14.5 Evidence and records. Days of Confidence's computer records serve as evidence of exchanges and orders, unless proven otherwise. The contract is kept and made available to the Client in her Account or on request.

14.6 Miscellaneous. If any clause is held invalid, the others remain in force. Days of Confidence may assign the contract to a group company or to a buyer of its business, provided it informs the Client and her rights are not reduced.

Appendix – Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Flora Ventures S.L. (Days of Confidence), Calle de la Hiedra, 74, 28109 Alcobendas (Madrid), Spain – hello@daysofconfidence.com

I hereby give notice that I cancel my contract for the sale of the following goods / for the supply of the following service:

• Plan or Product(s):
• Ordered on / received on:
• Order number:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: