Introduction
The Days of Confidence brand (referred to as DoC), whose legal notices appear on the website, is an e-commerce site accessible via the Internet. It is open to any user of this network. The website is accessible at the following Internet address: http://daysofconfidence.co, where customers can (i) purchase supplements, (ii) purchase cosmetics, (iii) purchase a subscription to the DoC service (which consists of a subscription to a monthly sale of supplements and/or cosmetics).
Governed by Law 34/2002 on Information Society Services and Electronic Commerce, these terms and conditions determine the rights and obligations of the parties. By validating an order on the website accessible at "http://daysofconfidence.co", the user acknowledges having read, understood and accepted, without reservation, the terms and conditions of said order, and agrees to be bound by all provisions under these terms and conditions.
It is specified that the products are intended for the user's personal use, with no direct connection to their professional activity. In this regard, the user acknowledges that an order may not exceed one thousand euros (€1,000), including taxes.
Article 1 - Company Overview
These conditions apply, without restriction or reservation, to all purchase and sale transactions of products and subscription services entered into by Flora Ventures S.L., with registered office at Calle Hiedra, 74, Alcobendas (Madrid), 28109 Spain, registered in the Madrid Commercial Register by notary Mr Pedro Antonio Mateos Salgado on 8 April 2019, under protocol number 2924, with tax identification number ES-B88362926 (hereinafter the "Seller"), with non-professional consumers and buyers (hereinafter the "Customer" or "Customers"), who wish to purchase the products offered for sale by the Seller through its Site. The Seller can be contacted by any user, at any time, at the following email address: hello@daysofconfidence.co
Article 2 - Definitions
"Customer" refers to any non-professional person or consumer who has ordered products sold on the Site
"Company" refers to Flora Ventures, as indicated in Article 1 of this document;
"Brand" refers to Days of Confidence;
"Consumer" refers to the buyer, who must be a natural person acting outside their professional needs and/or professional activity;
"Order" refers to all orders placed by a User on this Site;
"Parties" refers to the Seller and the Customer together;
"Products" refers to the tangible goods offered for sale on this Site;
"Site" refers to this website, namely http://daysofconfidence.co;
"Subscriber" refers to any natural or legal person who has taken out a DoC subscription;
"Subscription" or "Membership Agreement" refers to the subscription service package offered by the Seller to benefit from the service of receiving food supplements and/or cosmetics each month;
"User" refers to any natural or legal person who uses and browses this Site;
Article 3 - Purpose
These General Terms and Conditions are intended to define, on a worldwide basis, the rights and obligations of the Parties arising exclusively from the online sale of the Products offered on the Site. The Terms and Conditions specify, in particular, the conditions for Ordering, payment, shipping and delivery, as well as the returns policy for Products ordered by Customers.
Every User of the Site undertakes to comply, without restriction or reservation, with these Terms and Conditions, whether they are visiting the Site or placing an Order.
The Terms and Conditions must be read by the Customer before placing any Order. The Site presents the main characteristics of the Products and, in particular, the specifications, illustrations and capacity indications of the Products. It is the Customer's responsibility to take this into account before placing an Order.
The Terms and Conditions shall apply to the exclusion of all other terms and conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels, unless expressly agreed in writing by the Company. These General Terms and Conditions are accessible at all times on the Site and are systematically communicated to the Customer upon request. In the event of any subsequent modification to the General Terms and Conditions, the version applicable to the Customer is the version in force on the Site at the date the Order is placed.
Validation of the Order by the Customer constitutes acceptance without restriction or reservation, as well as full and complete acceptance of the Terms and Conditions.
Article 4 - Legal Capacity
To take out a DoC Subscription, you must be of legal age and capacity, i.e. legally authorised to enter into a contract. The Customer acknowledges having the capacity to contract and to purchase the Products offered on the Site.
Article 5 - Members' Agreement
The Subscription Agreement covered by these General Terms and Conditions consists of the delivery, each calendar month, of food supplements and/or cosmetics. By purchasing a Subscription, the Subscriber accepts the Terms and Conditions and acknowledges having read, understood and accepted them without reservation, with full knowledge of the facts.
Article 6 - Geographic Area
DoC services are available in the EU in French, English and Spanish, in accordance with the provisions of Article 18 of these Terms and Conditions.
Article 7 - Access to the Service
The Site is normally available to Subscribers 7 days a week, 24 hours a day, except in the event of voluntary or involuntary interruption, in particular in the event of force majeure or for maintenance reasons. Subject to a best-efforts obligation, the Company will do everything possible to ensure the Site is available at all times, but shall not be liable, in any event, for any damages of any kind in the event of unavailability of the Site.
Article 8 - Subscription
DoC offers a monthly subscription service (each month). By purchasing a monthly Subscription, the Subscriber will receive dietary supplements and/or cosmetics every month until one of the Parties decides to terminate the agreement. By accepting the offer, the Subscriber commits to a monthly payment of an amount defined at the time of the initial order. The Subscriber will accordingly be charged monthly, twenty-five (25) days after the initial Order or Order renewal, and will receive the Product(s) within five (5) to seven (7) working days, throughout the duration of the Subscription. The Subscriber may cancel their Subscription at any time in accordance with Article 10 "Cancellation" of these General Terms and Conditions.
By subscribing, the Subscriber acknowledges having read, understood and accepted the General Terms and Conditions without reservation, with full knowledge of the facts.
The Seller will inform the Customer in writing, by registered letter or dedicated email, at least three (3) months and at most one (1) month before the end of the period authorising rejection of renewal, of the possibility of not renewing the agreement concluded with a tacit renewal clause.
Delivered in clear and understandable terms, this information will mention, in a prominent box, the non-renewal deadline.
If this information has not been communicated, the Consumer may terminate the contract free of charge, at any time from the renewal date. Advance payments made after the last renewal date or, in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, will in such case be refunded within thirty (30) days of the date of termination, after deduction of the sums corresponding, up to the date of termination, to the performance of the contract.
The information enabling the Subscriber to be identified, such as the username and password, is personal and confidential. This information may only be modified on the initiative of the Subscriber or the Company, in particular in the event of a forgotten password. The Subscriber is solely responsible for the use of their data. The Subscriber must keep it confidential. Under no circumstances shall the Company be liable for any disclosure made by the Subscriber. Any Order placed using the Subscriber's username and password is considered to have been placed by that Subscriber. The Company's liability shall not be maintained in any event for damages caused by the disclosure of such personal and confidential information by the Subscriber, and therefore by the use of such information by a third party. In any event, the Company's liability shall likewise not be retained for damages of any kind, in particular as a result of the use of the subscribed services, whether these concern harm to reputation, image, or loss of data that may occur as a result of the use of the services offered by the Company.
Article 9 - Newsletter Subscription
By accepting these General Terms and Conditions at the time of purchasing a Subscription, the Subscriber authorises the Company to send emails to the address provided at the time of Subscription. The Subscriber may unsubscribe from the newsletter at any time on the Site via the "My account" section.
Article 10 - Cancellation of Subscription
The Subscriber may cancel their Subscription at any time via the "My account" section of the Site. If the cancellation occurs after the monthly direct payment, the Order will be considered concluded for the month in question. The Subscriber may not demand cancellation of that Order on the grounds of the cancellation request. The cancellation will take effect from the following month.
The Company shall be entitled to decide to cancel the Subscriber's subscription in accordance with the procedure set out in Article 11 "Deactivation of the Customer's Account" of the Terms and Conditions.
If a Customer benefiting from a Subscription at a lower price due to their accumulated seniority cancels, this privilege will be lost, and any new subscription will be taken out at the rate in force at that date.
Article 11 - Deactivation of the Customer's Account
In the event of a breach of any of the obligations arising from acceptance of these General Terms and Conditions, payment issues relating to an Order, the provision of incorrect information when creating an account, or acts likely to harm the interests of the Company, the Seller may, at its sole discretion, suspend access to the services provided by Days of Confidence, or terminate the Subscriber's Subscription and account, depending on the severity of the incident. The Company also reserves the right to refuse an agreement with a Customer who has been excluded or sanctioned as a result of such an incident.
Article 12 - Evidence
The Subscriber acknowledges the validity and evidentiary value of all electronic exchanges and records held by the Company and acknowledges that these elements carry the same evidentiary value as a handwritten signed document.
Article 13 - Orders
While browsing the Site, the Customer may add Products to their virtual shopping basket. The Customer may then access a summary of their virtual basket to confirm the Products they wish to order by clicking "view basket" and place their Order by clicking "place order". Subscription to the Site is not required to place an Order. However, an account will be automatically created on the Site, in the Customer's name, upon placing the Order. Following the Order, the Customer will automatically receive their account details by email, along with a temporary password.
The Customer must provide a valid address, a payment method and choose a delivery method in order to finalise the Order and effectively form a sales agreement between the Customer and the Company. Upon finalising the Order, the Customer accepts the price of the Products requested, as well as the payment conditions set out on the Site. The Seller shall not be liable for errors made by the Customer when entering their details, nor for any subsequent consequences in terms of delivery delays or errors.
The contractual information is subject to confirmation by the Customer no later than at the time of Order confirmation.
The Customer may check the details of their Order, its total price and correct any errors before confirming their acceptance. This confirmation implies acceptance of all provisions of these General Terms and Conditions and constitutes proof of the sales agreement.
Once the Order has been placed, the User will receive a confirmation email. This confirmation will summarise the Order and the relevant delivery information.
The placing of an order constitutes the conclusion of a distance sales contract between the Seller and the Customer. The sale will only be considered final after the Seller has sent a confirmation email and full receipt of the price due.
The Seller reserves the right to suspend, cancel or refuse any Customer Order, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount owed by the Customer, as well as in the event of a payment incident, fraud or attempted fraud relating to the use of the Site, or where there is a dispute relating to the payment of a previous Order.
Article 14 - Products and Price
14.1 Products
The products offered for sale by the Company are those appearing on the Site when the User consults them, within the limits of available stock.
Products are described on the relevant page of the Site, where all their essential characteristics are mentioned. Sales are made within the limits of the Company's available stock. The Company's liability shall not be maintained in the event of stock shortages or inability to sell a Product due to lack of stock. The photographs and graphics presented on the Site are not contractual, are not binding and do not engage the Company's liability.
14.2 Prices
The Products are supplied at the prices in force on the Site at the time the Order is placed, subject to the availability of said Products.
Prices are shown on the Site in euros. They take into account the VAT applicable on the day of the Order.
The prices shown do not include shipping costs, which will be charged additionally, under the conditions indicated on the Site and calculated prior to placing the Order and detailed, where applicable, in the Order summary before confirmation. The amounts charged to the Customer correspond to the total purchase amount, including these costs. An invoice will be issued to the Customer upon first request to hello@daysofconfidence.co.
The Seller reserves the right to modify the prices of the Products presented on the Site. In any event, the Products will be invoiced to the Customer based on the prices in force at the time of Order confirmation.
Article 15 - Financial Conditions
Shipping rates are presented on the Site inclusive of all taxes. Rates may be subject to change. In such case, the changes apply only to future Orders. Orders already paid will not be affected by any price modifications.
Services will be paid for by credit card or PayPal. All payments made will be secured by a data encryption procedure to prevent interception by third parties.
The Customer warrants to the Seller that they are fully authorised to use the chosen payment method for payment of the Order and that said payment method gives them lawful access to sufficient funds to cover all costs arising from the Order on the Site. Accordingly, the Company shall not be liable in the event of fraudulent use of the payment method used.
Within three (3) days of receipt of the Subscription request, a request to debit the bank account will be sent to the payment provider. The Subscription contract will be entered into upon receipt of the direct debit authorisation from the payment provider. In accordance with applicable regulations, the Company will not retain the Customer's banking details.
In the event of non-payment of all or part of the Products, the Customer shall pay the Company a late payment penalty at a rate equal to three (3) times the statutory interest rate.
In addition to the late payment penalty, any amount, including the deposit, not paid by its due date by a professional Client will automatically trigger the payment of a fixed indemnity of forty euros (€40) to cover collection costs.
The Client may not offset penalties arising from a delay in the performance of the requested services against amounts owed by the Client to the Company for the purchase of Products on the Site.
The penalty owed by the Client shall be calculated on the tax-inclusive amount of the sum remaining outstanding and shall run from the payment due date.
Payments made by the Client shall only be considered effective once the amount has been credited to the Seller's account. Furthermore, the Seller reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the delivery of Orders in progress placed by the Client.
The Customer will not be charged any additional costs, beyond those incurred by the Seller for the use of a payment method.
Article 16 – Product Delivery
Products are delivered exclusively to the geographical area defined in Article 6 "geographical area" of these General Conditions, namely the EU. Products will be delivered to Subscribers each month to the address indicated via the information form completed by Subscribers at the time of registration and available in the "My Account" section. Should the Client's address change, it is the Subscriber's responsibility to notify the Company at least five (5) days before their Subscription renewal, by updating their contact details in the information form available in the "My Account" section of the Site. For any Order placed without subscribing to the monthly service, Products will be delivered to the address indicated by the Client at the time of the Order.
The shipping costs applied to the Order depend on the Order itself and the specific transport costs for each delivery:
- For any order in mainland France (excluding subscriptions), the shipping costs applied are €4.90;
- For any subscription and subscription renewal delivered to mainland France, shipping is free;
- For orders in Europe, shipping costs vary depending on the shipping zone; please refer to the shipping and delivery section for more information;
- For subscription renewals in Europe in Zones 1, 2 and 3, the shipping costs applied are €4.90.
Delivery consists of the transfer to the Client of physical possession or control of the Product.
The Seller undertakes to make every effort to deliver Products ordered by the Client as quickly as possible, any indication of timeframe being communicated for information purposes only. However, if the Products ordered have not been delivered within thirty (30) days of the date on which the Order was placed, for any reason other than force majeure or fault on the part of the Client, the sale may be cancelled at the Client's written request. The sums paid by the Client will then be refunded to the Client no later than fourteen (14) days from the date of termination of the contract, excluding any compensation or withholding.
The Company shall not be liable for delivery delays and any consequences that may result from them. In the event that the package is returned to the Company, a second delivery will be made at the Customer's expense. If the package is returned to the sender again, there will be no further delivery and the additional shipping costs will be deemed acquired by the Company.
Article 17 - Reviews Published on the Site
On each Product page of the Site, the Client has the option to comment on the Product by writing a short text with a title and assigning a rating ranging from one (1) to five (5) stars.
The Seller will not compensate the Customer for publishing a review on the Site.
Reviews written by Customers are published on the Site within a maximum of forty-eight (48) hours. This period is expressed in working days.
Published reviews remain on the Site for as long as the related Products are available for sale.
The Seller moderates the comments published on its Site. Comments are collected following the placement of an Order, by email, and relate to various Products in the Order. Any comments that are abusive, vulgar, illegible, or that do not correspond to the Product they refer to are removed and will under no circumstances be published on the Site. In accordance with Article D. 111-19 of the Consumer Code, should the Seller decline to publish a review, the Seller will inform the Consumer of the reasons for the refusal by any appropriate means. Each comment published by the Client may be responded to by the Seller directly on the Site. The Seller may not under any circumstances modify comments written by Clients.
Article 18 - Complaints
The Customer acknowledges and agrees to undertake to verify the condition of the Products delivered. The Customer has a period of fourteen (14) days from the date of delivery to raise any reservations or complaints regarding non-conformity or apparent defects in the Products delivered, together with all relevant supporting documents.
The Client should contact the Company via email at hello@daysofconfidence.co, stating the difficulty encountered, so that the Seller can communicate the procedure to follow.
Products will be deemed compliant and free from any apparent defect, and no claim will be validly accepted by the Seller after this fourteen (14) day period and in the event of a fault.
The Seller will refund or replace, without undue delay and at its own expense, any delivered Products that are non-conforming, or that have an apparent defect or a hidden defect duly proven by the Client.
In some cases, the Company may request the return of the Product to the following address: Polígono Zamarra, Carrer de la Pastora, 10, 46950 Xirivella, Valencia
Article 19 - Transfer of Ownership - Transfer of Risk
Transfer of ownership of the Products from the Seller to the Client shall only take place upon full payment of the price by the Client, regardless of the date of delivery of the Products.
Regardless of the date of transfer of ownership, the transfer of the risks of loss and deterioration related thereto shall occur when the Customer physically takes possession of the Products, i.e. at the time of delivery. The Products therefore travel at the Seller's risk and expense.
Article 20 - Consumer Right of Withdrawal
In accordance with applicable legal provisions, the Client has a period of fourteen (14) working days from receipt of the Product (for Orders without a Subscription) or receipt of the first Product (in the context of a Subscription) to exercise their right of withdrawal against the Seller, without having to justify any reason or pay any penalty, for exchange or refund, provided that the Products are returned in their original packaging, with their security seal intact and in perfect condition within fourteen (14) days of communicating their decision to withdraw from the contract.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) so as to allow the Products to be resold as new. Damaged, soiled or incomplete Products will not be accepted.
Article 21 - Seller's Liability - Legal Guarantees
Products sold on the Site must comply with the applicable legal provisions in Spain and be compatible with non-professional use. The Seller will deliver a product conforming to what was agreed and will be liable for any lack of conformity existing at the time of delivery.
The Seller shall be liable for conformity defects resulting from packaging, assembly instructions or installation when the installation was carried out under its responsibility. To be in conformity with the agreement, a Product must (i) be fit for the purpose ordinarily expected of similar goods and, where applicable, correspond to the description given by the Seller and possess the qualities shown to the buyer in the form of a sample or model, and present the qualities that a buyer can reasonably expect given the public statements made by the Seller, in particular through advertising or labelling, or (ii) have the characteristics mutually agreed upon between the Parties or be fit for any particular purpose sought by the Client and brought to the Seller's attention and accepted by the Seller.
Products supplied by the Seller will automatically and without additional payment, independently of the right of withdrawal, benefit from (i) the statutory warranty of conformity for goods covering Products that are apparently defective, damaged or different from the characteristics described in the Order, and (ii) the statutory warranty against hidden defects arising from a material, design or manufacturing defect affecting the Products supplied and rendering them unfit for use, in accordance with the conditions and procedures set out in the box below and defined in the annex.
Regarding the statutory warranty of conformity for goods, it is recalled that the Client:
- will have a period of two (2) years from delivery of the Product to bring an action against the Seller;
- may choose between repair or replacement of the requested Product;
- is exempt from providing any proof of the Product's lack of conformity during the six (6) months following delivery of the Product. This period will be extended to twenty-four (24) months from 18 March 2016, except for second-hand goods.
The legal guarantee of conformity of goods applies regardless of any commercial guarantee covering the Product.
To assert their rights, the Client must inform the Seller in writing of the Product's lack of conformity within a maximum period of twenty-four (24) months from the date of delivery of the Product, or of the hidden defects of the Product within the aforementioned period, and return the defective Products in the same condition in which they were delivered and complete (packaging, accessories, instructions, etc.).
The Seller will refund, replace or arrange the repair of Products or parts under warranty deemed non-conforming or defective. Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of the receipt. Non-conforming or defective Products will be refunded without undue delay and no later than fourteen (14) days from the Seller's discovery of the lack of conformity or hidden defect. The refund will be made by credit to the Client's bank account.
The Seller's liability will not be engaged in the event that the Products ordered do not comply with the legislation of the country in which they are delivered, as it is the Client's sole responsibility to verify this. The Seller will also not be liable in the event of misuse by the Client, use for professional purposes, negligence or failure to maintain the Product by the Client, as well as in the event of normal wear and tear through use of the Product, accident or force majeure.
The Seller's liability is limited, in any event, to the replacement or refund of non-conforming or defective Products. Replacement of the Product will not extend the duration of the guarantee.
Article 22 – Force Majeure
The Seller and the Customer shall not be liable in the event of non-performance or delay in the performance of any of their obligations under these General Terms and Conditions arising from a case of force majeure.
Article 23 - Intellectual Property
All elements of the daysofconfidence.co website, whether visual or audio, texts, designs, illustrations, photographs, documents and other elements, including the underlying technology, are protected by copyright, trademarks and patents.
Any reproduction, in whole or in part, of elements accessible on the Site will be strictly prohibited and will expose the offender to civil and criminal proceedings.
The Seller is the owner of all intellectual property rights arising from the Site, as well as all its components, and holds the necessary licences. The Seller holds all intellectual property rights and derived rights linked to the concept and editorial content used and/or published on the Site. In general, nothing in these General Conditions shall be construed as conferring on the Client, directly or indirectly, any rights (by licence or any other means) over the Seller's names, trademarks, acronyms, logos and other distinctive signs, with the exception of the rights held by the Seller's potential suppliers and partners over their own trademarks and logos presented on the Site.
Furthermore, the Seller shall retain ownership of all intellectual property rights over the photographs, presentations, illustrations and studies produced in the course of providing services to the Customer. The Customer acknowledges and agrees not to reproduce or use any of said studies, illustrations, presentations and photographs without the prior express written authorisation of the Seller. The Seller reserves the right to request financial compensation.
Article 24 - Liability
The Company's liability shall not be maintained, in any event, in the case of unavailability, whether temporary or permanent, of the Site, as it may be interrupted despite the Company's best efforts to ensure the service at all times. Therefore, the Company reserves the right to update, improve or carry out maintenance on the Site at any time, which may result in the Site becoming unavailable.
As set out herein, the Company shall not be liable in the event of a delivery delay caused by force majeure.
If the carrier fails to deliver a Product and if this failure is exclusively attributable to the carrier, the Seller's liability shall not be engaged.
Article 25 - Indemnification
The illegality, invalidity or unenforceability of any provision of these Terms and Conditions under applicable laws or decisions of any court shall in no way affect the legality, validity or enforceability of the remaining provisions.
Article 26 - Assignment
In the event of a total or partial transfer of the Company's activities, the agreements between the Subscriber and the Company and/or its successors and beneficiaries shall remain binding between the Parties.
The assignment of the Subscriber's rights and obligations is only possible with the prior written approval of the Company. In any case, the Company shall be free to assign its rights and obligations to a third party without the prior written approval of the Subscriber.
Article 27 - Advertising on the Website
The Company may, at its sole discretion, insert advertisements on the Site and has full freedom of choice regarding the placement of such advertisements, the advertisers and their display. Links to other websites and services do not constitute an endorsement by the Company of those websites or services, nor of the information, products, advertising or other materials made available by such third parties.
Article 28 - Revision of these General Terms and Conditions
The Company reserves the right to update the content of the Site and to revise these Terms and Conditions, as well as the services provided, in whole or in part, at any time by updating this publication. Any change to the Terms and Conditions will take effect from the "Last Updated Date" referenced on the Site. Subscribers may terminate their subscription if they do not agree with the updated terms, by sending a registered letter with acknowledgement of receipt before the new provisions come into force, within a reasonable period following notification by the Company to the Consumer, or within ten (10) days of the new Conditions coming into force.
Rejection of the updated conditions must be explicit. Without such explicit rejection prior to the entry into force of the new provisions, continued use of the Site and/or the Subscription will constitute acceptance of and agreement to those changes.
Article 29 - Applicable Law
These Terms and Conditions, as well as all agreements and sales arising from them, shall be governed by and interpreted in accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce.
Article 30 – Dispute Resolution
Any dispute or claim arising from these Terms and Conditions, including their performance, non-performance, termination, enforcement, interpretation, validity or any consequences arising therefrom, the use or visit of the Site, the purchase of Products on the Site or the reservation of any service, if not resolved amicably between the Seller and the Client, shall be submitted to the competent courts in accordance with Spanish procedural rules.
Article 31 - Pre-contractual Information - Customer Acceptance
By purchasing any Product or Subscription on the Site, any legal or natural person fully accepts these General Conditions and undertakes to pay for the Products requested, which is expressly acknowledged by the Client, who thereby waives their right to rely on any third-party document that shall not be enforceable against the Seller. The Client acknowledges being informed of and waives the right to rely on any other document, including their own purchase conditions.
The Consumer acknowledges having received all information and in particular:
- the essential characteristics of the Products;
- the product prices;
- the date or timeframe by which the company undertakes to provide the service;
- information relating to the company's identity (postal, telephone and electronic contact details);
- information on legal and contractual warranties and their application;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the right of withdrawal (conditions, timeframes, methods of exercising this right, standard withdrawal form).
Satisfaction Guarantee
Every purchase is backed by our satisfaction guarantee — 100% risk-free, with a 30-day money-back guarantee.
We have full confidence in the quality and efficacy of our supplements to improve your health and wellbeing. That is why we offer a guarantee valid for 30 days from the date of purchase. If you do not experience the expected benefits of our products, you can contact our customer care team to request a refund.
Satisfaction Guarantee ConditionsThis guarantee applies only to the 1 bottle / 1 month option. If you purchased a bundle, the guarantee will cover only the supply corresponding to the first month.
As stated above, our guarantee is based on the efficacy of our products in addressing your health conditions. To this end, you must take all doses as instructed. If you follow the directions and still do not obtain results, we will process the refund immediately.
Please note that it is not possible to request a refund solely on the basis of the product's taste.
If you request a refund for products intended for digestive issues (such as our Detox complex), you must understand that your diet and lifestyle play a key role in the results obtained. Therefore, we will only be able to offer a refund to customers who can demonstrate that they have taken at least 12 doses of the product and have not consumed alcohol or junk food during that period, as these habits reduce the likelihood of the product working.
The conditions of this guarantee are set out below:
Attach a photo to your email demonstrating that you have taken at least 12 servings of the product.
A brief food diary showing what you consumed during the 12-day period.
Your diet plays an important role in the results. Provided you can demonstrate that you have taken at least 12 servings and that you have not consumed "junk" food during that period.
The refund linked to the guarantee is limited to 1 package and applies to 1 bottle only.
The product for which a refund has been requested must be returned to the address provided by the customer service team and all shipping costs will be borne by the customer. Days of Confidence accepts no liability in the event of loss.
