Order
We have redoubled our efforts to ensure your parcels are prepared and dispatched under the strictest hygienic conditions, in accordance with all recommendations from health authorities.
Please note that once your order has been confirmed, it cannot be modified.
Shipping and delivery costs
Delivery times are the responsibility of the carriers. Days of Confidence cannot be held responsible for any failure to meet these timeframes.
France
| Delivery time | Standard | Free shipping | |
| DDP |
48 - 72h | 5.90€ | Orders of £60 or more |
| Chronopost* signature required | 24 - 48h | 9.90€ | Orders of £60 or more |
| Mondial Relay choose your collection point | 3 - 5 working days |
5.90€ | Orders of £60 or more |
*Chronopost: express delivery valid for all orders placed Monday to Thursday before 12:00. No Saturday delivery. If you place an order on Friday before 12:00, you will receive it the following Monday.
Europe
| Delivery time | Standard | Free shipping | ||
| Zone 1 | 5 - 7 working days | 9.90€ | Orders of £60 or more | Belgium, Germany, Italy, Luxembourg, Netherlands, Spain, Vatican City |
| Zone 2 | 3 - 5 working days | 13.90€ | Orders of 80€ or more | Czech Republic, Denmark, Ireland, Poland, Portugal |
| Zone 3 | 3 - 5 working days | 13.90€ | Orders of 80€ or more | Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Sweden. |
| Zone 4 | 5 - 7 working days | 19.90€ | Orders of 80€ or more | Norway, Switzerland, Liechtenstein |
*Outside the European Union, customs costs and duties may apply and will be the responsibility of the customer upon delivery. Your order total does not include these taxes and duties.
Asia
| Delivery time | Standard | Free shipping | |
| DHL Express International (Hong Kong, Singapore, Malaysia) |
3 - 5 working days | 25.90€ | Orders of 200€ or more |
North America
Canada
| Delivery time | Standard | Free shipping | |
| DHL Express International |
3 - 5 working days | 24.90€ | Orders of 200€ or more |
United States / Mexico
| Delivery time | Standard | Free shipping | |
| DHL Express International |
3 - 5 working days | 19.90€ | Orders of 150€ or more |
United Kingdom
| Delivery time | Standard | Free shipping | |
| Standard International | 2 - 8 working days | £9.90 GBP | Orders of £60 GBP or more |
Taxes and customs duties may apply in accordance with local regulations.
Returns
We accept returns within 14 days of the date your order was received. Return shipping is the responsibility of the customer.
The product must be intact, unopened and in its original packaging. You must include with the return: the product, the order number to which the return relates, and your contact details.
Our return address is:
Flora Ventures/Days of Confidence
E Logik
ZI Actisud
18 rue Jean Perrin
31100 Toulouse
FRANCE
Your return parcel must have a tracking number. Without this tracking number, we will not accept any claim.
If the returned product does not meet the return conditions, no refund can be issued.
